5 November 2024 | Titanic Hotel, Liverpool
Back office heroes
Durham CC
'Grow you own' Apprenticeship Programme
The Apprenticeship Programme at Durham County Council is an integral part of our Workforce Strategy that helps us to ensure we have a skilled and motivated workforce now and in the future.As a council we feel our offer as an employer is strong and meets the priorities of a younger workforce; who typically place a high value on meaningful work, prioritise growth and development, champion diversity, embrace flexible working, and seek authentic and transparent communication. But we realised we needed to promote this better to reach younger talent and improve the support that we wrap around the programme.
Harrow LBC
The Waste Development Team
The Waste Development Team at the London Borough of Harrow has proven not just their competence in maintaining high standards of local service provision but also their foresight and ability to implement changes through effective project management. Having developed a strategy for the rollout of a new technology, this team ensured that innovation and change within the department was based on firm evidence and carried out smoothly with its only impact on day-to-day service operations being a positive contribution towards delivering for residents and closer alignment with the borough’s long-term goals.
Isle of Wight Council
Learning and Development Team
In a recent LGA Peer Review of the IWC ASC it was noted “There is an outstanding internal staff development offer that recognises the challenges faced by the Isle of Wight.” This has only been made possible by our amazing Learning and Development Team. Our L&D team are truly back-office heroes who’s ‘can do’ approach and tireless dedication ensures that we have a motivated, skilled and productive workforce that can support Island residents with their social care and housing needs to the very best of our ability, ensuring that their outcomes are fully delivered.
Tamworth BC
Zero Additional Cost New Council Website Team
Tamworth Borough Council’s skilled experts accepted the challenge to deliver a brand-new council website, on a new software platform, meeting the needs of customers and being 100% accessible at zero additional cost. While continuing to deliver the ‘day job’.1 new website.100% accessible and customer focussed.9 weeks of hands-on work.Zero additional cost.Challenge accepted.The small in-house project team of nine from across the business worked to deliver the fresh new site. Reviewing, re-working and streamlining all 430 pages, 1197 pdfs and 432 documents. Bringing the new site down to 260 pages while also improving the customer experience
Tower Hamlets LBC
Business Support Team
Tower Hamlets Business Support continually strive to provide opportunities for young and local people through a range of initiatives nurturing and taking them on a journey gaining valuable knowledge and transferrable skills. They are our future leaders! The team have a vast remit supporting a range of over 60 services and their collective knowledge is immense. They were instrumental in re-directing resources to lead and support a major incident which put vulnerable service users at risk due to the failure of an external system. Adaptable, collaborative, and active listening skills - just a few of their many qualities!
Tower Hamlets LBC
Corporate Strategy & Transformation Team
In the heart of Tower Hamlets, a team of 16 programme managers, project managers and business analysts are transforming the council. The Corporate Strategy & Transformation (CST) Team stand as a beacon of new-thinking and efficiency, working behind the scenes to deliver impactful transformation, using unique approaches that continue to strengthen the council’s culture and delivery. CST worked with the Chief Executive to deliver People First Transformation – the organisation’s ambitious change programme, identifying over £40m in savings and securing over a thousand staff bookings onto Innovation TH – a unique culture change programme. CST worked with services to embed agile, manifesting in the successful delivery of multiple high-priority projects, including tackling poverty, crime prevention and reducing housing.
Tower Hamlets LBC
Design and Marketing Team
This award winning team provides a high level of excellence in design and print marketing delivery, continually out performing itself year on year, to help deliver engaging and effective communications to both residents and staff within the borough, whilst representing outstanding value for money to the council. They are integral in helping the communications team deliver their external and internal campaigns that are aligned with the councils key priorities, as well as all other individual service area design and marketing requests.
Wakefield MDC
Wakefield safeguarding children partnership
Child exploitation continues to happen and the ways in which children can be exploited are always changing. The council, along with partner agencies have a legal duty to safeguard children and actively promote their well-being. The creation of this resource further builds upon the arrangements in place locally to identify exploitation at the earliest stage possible and protect children, their families and their community
Walsall MBC
External Funding Team
Walsall Council has an ambitious agenda which in the current financial climate cannot be entirely funded by our own resources. The securing of external grants is paramount to funding the delivery of the Council Plan and our ‘Walsall 2040 Vision’. The External Funding Team has made significant strides in enhancing and innovating its services and support to lever additional revenue into the borough with remarkable achievements in securing major bids, establishing new community grant giving models and taking the lead on strategic partnerships and plans with a network of funders. During 2023/24 the team secured over £21M in competitive grants, equating to £75.07 per resident and demonstrating exceptional commitment to the council and its communities.